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Frequently Asked Questions

Frequently Asked Questions

Whether you have concerns about safety, limited mobility, or health of yourself or your loved ones, the answers to your questions about mobility equipment can be found here.

(Just click on one of the questions below and you will be taken to the part of this page that answers the question.)

What is the difference between battery and electric-powered lifts?
Before buying a stair lift, can I try riding one?
Is the lift mounted to the steps or to the wall?
How much space will the equipment take up on the stairs?
What is the weight capacity of the lift?
Will my lift operate during a power outage?
Will the use of the lift consume a lot of electricity?
What are the controls on the chair like? Are they easy to use?
Is it easy to get off the chair at the top landing? Will my feet be on the top step?
Can a lift be safely installed and used if there is a door at the bottom landing?
How safe is the chair?
Does Medicare or private insurance cover the cost of the lift chair?
Does Independent Mobility service the lifts?
How far will Independent Mobility representatives travel to a customer?
Can I rent equipment, or Rent-to-Own from Independent Mobility?

What is the difference between battery and electric-powered lifts?

A battery-powered chair is the most common kind. It runs on a battery that is powered by the electricity supply. This type of chair keeps working even if there is a power outage. With normal usage, the battery in the chair lasts for 2 ½ years, and costs $85 to replace. An electric chair will not work if the power goes out, can be quite costly to maintain, and operates with more noise than a battery-powered chair.
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Before buying a stair lift, can I try riding one?

There is a lift on display in our showroom. It is in working condition, and you are welcome to stop by at any time in order to try it out.
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Is the lift mounted to the steps or to the wall?

The lift is always mounted to the steps themselves, with no damage to the wall. In fact, it can just as easily be mounted to freestanding stairs without an adjacent wall.
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How much space will the equipment take up on the stairs?

The equipment does not interfere with other household members' normal usage of the stairs. The chair, when folded, extends 14 ½” from the wall, while the track extends 5 ½” to 6” from the wall.
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What is the weight capacity of the lift?

Most models and brands of chairs have a standard 300-pound capacity. There is, however, one model that holds up to 400 pounds.
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Will my lift operate during a power outage?

The backup in the battery allows the lift to keep operating without a supply of electricity for up to ten trips, depending on the length of the steps and the weight of the user.
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Will the use of the lift consume a lot of electricity?

The lift is typically used for just a few minutes a day, so the amount of electricity used is negligible.
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What are the controls on the chair like? Are they easy to use?

The chair control can be very easily operated by virtually anybody. It requires the easy, smooth motion of just one hand. The control operates under constant pressure, using SoftStart technology. There are also remote controls on the top and bottom landing for easy access.
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Is it easy to get off the chair at the top landing? Will my feet be on the top step?

The chair is built with a swivel feature, meaning that it turns at the top of the steps. Your feet will be on the top landing, at least 5 inches away from the step.
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Can a lift be safely installed and used if there is a door at the bottom landing?

For this situation, there is an optional folding track that can be installed. A separation in the track allows a portion of the track to fold back and the door to open without interference.
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How safe is the chair?

The chair and lift have been built with user safety in mind. No matter which model you choose, it comes complete with a seatbelt, a locking swivel seat, a seat cutoff switch, and motion bumpers on top of the chassis. There is also a footrest obstruction sensor that stops the chair if your foot happens to get caught between the footrest and the steps.
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Does Medicare or private insurance cover the cost of the lift chair?

Medicare's procedure code A9270 indicates that stairglides are a non-covered item. There is some limited funding available through Action Housing, the VA, OVR, MS, Variety, Life Pittsburgh, Allegheny County Department of Aging, and Workers' Compensation claims. You would have to contact those agencies to see if you qualify
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Does Independent Mobility service the lifts?

Routine maintenance is available on all of our products. Warranty work can also be arranged by appointment. Even if you did not buy the equipment from us, we will be happy to service it.
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How far will Independent Mobility representatives travel to a customer?

We are proud to serve our valued customers in the greater tri-state area. We perform installations throughout Western Pennsylvania, West Virginia, and Eastern Ohio. We also ship our products to anywhere in the world.
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Can I rent equipment, or Rent-to-Own from Independent Mobility?

Yes. A straight stairway lift can be rented for $125 per month, with a three-month minimum. There is also a $125 installation fee. If, after renting from us, you decide to buy the lift, the first three months' rent can be applied towards the purchase price.
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